StreamUlt Frequently Asked Questions (FAQ)
FAQ Category
We're here to help! If you don't find the answer you're looking for below, please don't hesitate to contact our support team at [email protected].
FAQs About Subscription & Billing
How do I cancel my subscription?
To cancel your subscription, please contact our support team at [email protected]. Note that canceling a subscription does not automatically qualify for a refund. If you require a refund, contact us at least 3 days before your renewal date to avoid time-zone-related delays and unintended charges.
What payment methods do you accept?
The following payment methods are supported: PayPal, Credit Cards, Visa, MasterCard, Eurocard, American Express, Diners Club, JCB, Debit Cards, Swreg, Alipay, Bank/Wire transfer, and Discover/Novus.
I didn't receive my registration code. What should I do?
First, check your spam/junk folder. If it's still missing, your email might have been entered incorrectly during purchase. Contact [email protected] and include:
1. Your Order ID
2. Purchaser’s full name
3. Product name purchased
Why is my registration code showing "Failed Check"?
This usually means there was a temporary problem with our registration server. Please contact [email protected]. To help us resolve this quickly, please include a copy of your order invoice or receipt in your email. We'll verify your purchase and provide you with a new, working registration code.
What if I ordered the wrong product?
Don't worry, we can help! Please contact our support team at [email protected] as soon as possible. Let us know your Order ID and which product you intended to purchase, and we'll work with you to find the best solution.
What's your license/refund policy?
You can find our complete Refund Policy and License Agreement here. We encourage you to review these documents for detailed information.
The app can't log into my Netflix account, but it works on other devices. Why?
If you're unable to log in to your Netflix account within StreamUlt, but can log in successfully on other devices, try clearing your Netflix account cache within the StreamUlt app. You can do it by following steps:
1. Sign out of Netflix in the app.
2. Clear your browser's Netflix cookies/cache (via browser settings).
3. Relaunch StreamUlt Netflix Video Downloader and log in again.
Conversion starts fast but slows down later. Is this normal?
StreamUlt Netflix Video Downloader isn't just downloading; it's also decrypting the video content. The initial fast speed is the download phase. The slowdown you're experiencing is likely during the decryption process, which is CPU-intensive. For faster overall processing, we recommend using a computer with a powerful CPU.
